Delivery

What time will my order be delivered?

Please allow your food to be delivered within 90 minutes of your selected time slot due to unforeseen circumstances that may arise and other ordering being delivered at the same time.

Standard delivery time slots are as follows:

Select 11am to receive your order between 11am - 12:30pm

Select 12:30pm to receive your order between 12:30pm -2pm

Select 4:30pm to receive your order between 4:30pm - 6pm

Select 6pm to receive your order between 6pm - 7:30pm

NOTE: Priority and extra priority delivery time slots are now available.

On the day before your scheduled delivery, you will receive a text message on behalf of our logistics team with an estimated time arrival (ETA) with a live tracking link. The ETA will be updated in real time. To find out the real-time status of your order, please use the live tracking link provided in the text message sent to you.

To minimize delays & ensure a seamless delivery, please provide clear and specific instructions for our logistics team where the address is difficult to access. For convenient delivery, please specify your unit number and floor, hotel parking or meeting spot at a public space in the check-out notes section.

Can I get my order delivered before 11am?

We are unable to deliver anytime earlier than our 11am-12:30pm time slot.

CUT-OFF TIMES:

- We offer next-day delivery as long as you order by 2pm the day before! (except if we've reached full capacity prior)    
- Please note, some menu items may require 2 days' notice or are only available for delivery after 12:30pm.    
- For orders totalling over $2,000, we require a minimum of 3 days notice. Please note that a 5% surcharge applies for these large orders. Our friendly staff will contact you once you have place your order for over $2,000 to apply the 5% surchase prior your order being deliverd.
- If you are requiring your order on a public holiday, earlier cut-off times may apply.

MINIMUM SPEND:

There is a minimum spend of $150 on all Monday to Friday orders and $250 on Saturday & Sunday orders.

DELIVERY LOCATIONS:

We currently deliver to over 550+ suburbs across Sydney!

To find out if we deliver to you, simply enter your postcode via our checker on the right hand side of the screen. If your postcode is not included or you are unable to place an order, please email us at [email protected] & we will do our best to accomodate.

If you are located in Bankstown & surrounding suburbs, our express menu items are currently available for same-day delivery through Uber Eats, Doordash & Menulog any time between 5pm to 10pm. Stay tuned for more suburbs where FEEDEE Express will be available in the near future!

DELIVERY TIMES & FEES:

Your delivery fee will be calculated upon checkout (based on distance to your postcode).

We deliver 7 days a week (Monday to Sunday) with four standard time slots to choose from:

11am - 12:30pm     
12:30pm - 2pm     
4:30pm - 6pm     
6pm - 7:30pm     
 

Due to unforeseen circumstances that may arise, we ask that you allow your order to be delivered within 90 minutes of your selected time-slot. In the event that we are delayed, we will notify you right away.

If you would like to select a time outside of our standard time slots or if you require a specific time for delivery, our logistics team can arrange your order to be delivered within a 30 minute window - please click here to select a priority & priority extra delivery time.

Please note: priority delivery costs are applied on top of standard delivery charges.

At this stage we are unable to cater for any delivery requests earlier than 11am.

DELIVERY PROCESS:

To minimise delays & ensure a seamless delivery, please provide clear and specific instructions for our logistics team where the address is difficult to access. For convenient delivery, please specify your unit number and floor, hotel parking or meeting spot at a public space in the check-out notes section.

The night prior to your scheduled delivery, you will receive a text message on behalf of our logistics team with an estimated time arrival (ETA) with a live tracking link. The ETA will be updated in real time.

To find out the real-time status of your order, please use the live tracking link provided in the text message sent to you.

Please note — ALL orders require a signature upon delivery - please ensure that someone will be present at the address and time-slot for which you have selected for your delivery. If no-one is home, our delivery drivers will be forced to return your order. We cannot accept orders that require us to leave the food unattended and thus these orders will be subject to cancellation.

SECURITY AND IDENTIFICATION PROCESS

In compliance with our commitment to maintaining the highest standards of service and security, we have established a protocol for handling big orders ($500 and above). Within 48 hours of order placement, we will initiate a confirmation call with customers, during which they will be advised that their driver's license must match the credit card used for the order upon delivery. Additionally, management reserves the right to cancel orders deemed suspicious or potentially fraudulent, with our Feedee team promptly notifying clients of any such cancellations. To further ensure order authenticity, customers may be requested to provide a copy of their ID via email within the 48-hour window.

This policy aims to enhance customer satisfaction while safeguarding against potential risks associated with fraudulent activities. We understand the importance of privacy and data security and assure our customers that all information provided for verification purposes will be handled with the utmost confidentiality and in compliance with relevant regulations. Our commitment to continuous improvement means that these policies are subject to periodic review and updates, which will be communicated to customers in a transparent and timely manner.

ALCOHOL CLAUSE:

FEEDEE CATERING PTY LTD supports the Responsible Service of Alcohol. All beverage orders must be made with food orders. Under the Liquor Act 2007 it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. NSW Packaged Liquor License Number: LIQP770016918.

You must be present to accept your alcohol delivery and have acceptable evidence of age ID.